Support Topics

Need help answering a question about your account, your classes, student work, or Projects? Check out some of our FAQs below, and hopefully we can answer it for you! For any technical support questions, please submit a support request.

Educator

My Account

Q: How do I set up my account on roadtripnation.org?

Once you've purchased your Roadtrip Nation program, you will receive an Online Access Code to create your account. After you've received this Code, you can now go to roadtripnation.org to set up your account. Once there, click the button that says "Create Educator Account." Follow the account creation steps, and make sure you have your Online Access Code handy!

Q: Do I have to have an email address to set up my account?

Yep, as an educator you will need an email address that belongs to you in order to set up your account. You won't necessarily need to check this account, but we'd like to have a way to contact you about your account if we need to. Oh, and we won't share any of your contact information with anyone, including your students.

Q: Can I change my user name or password after I create my account for the first time?

You can always change your user name and password by logging into your account and going to your account settings. Of course, if you happen to have a brief case of amnesia and forget either your user name or password, just go to the forgot user name or password links on the homepage and you'll be back up and running in no time!

Q: Where do I get my Online Access Code that I need to set up my account?

You should have been given an Online Access Code from us, or your administrator who ordered the program. If you can't obtain your OAC from your administrator, please submit a support request.

Q: Where do I find my Class Key?

Ah, keys are always getting lost, aren't they? You should have created a Class Key when you created your class. You can find this Class Key by going to My Classes where you should see it under the class name.

Q: My students are always asking me for their log in information. What's the best way for me to keep track of it?

Wouldn't it be great if we could all train a monkey to remember everything for us? Since that's probably not realistic, we would rather encourage you to encourage your students to remember their information by writing it down in the space provided in their workbooks, or in a safe place where they can find it. Log in information like passwords and user names are considered private information, and if you do keep track of your students' info, you should make sure no one else can see it but you.

Unfortunately, we cannot give out your students' user name and password info to you due to privacy, but you can point them to the roadtripnation.org homepage where they can use the Forgot User Name and Forgot Password links to reset their log in info themselves if they can't remember it.

Q: Why does my Online Access Code say it's invalid?

Hmm...We suggest making sure that you're entering in the correct Online Access Code. If you're still having trouble, you can submit a support request.

Q: What is the difference between the student Class Key and the Online Access Code?

The Class Key is specifically for students and will give them access to our website when they set up their account. The Online Access Code is for educators and will give them access to our website when they set up their account.

Q: I received a warning that a few of my students are locked out of my class because I have exceeded the enrollment limit. What do I do?

Uh-oh. Do they have the keys to get back in? If you have exceeded your enrollment limit, please submit a support request and we'll be happy to increase it for you–wouldn't want any of your students to be left out!

My Classes/Programs

Q: Can I edit my class information?

Yup. You can change the name of your class, the description, and the start and end dates for your class by clicking on the Edit Class Details link in your Class Home.

Q: When I log in, it says my class is about to expire. What does that mean?

Well, essentially this means that your RoadtripNation.org account will self–combust soon in a dramatic countdown. In all seriousness, this means that the end date that you selected for your class is approaching soon. Past that end date, you won't be able to access that expired class anymore. But you can extend the date of combustion–ahem, expiration–by going to your Edit Class Details and changing the end date (as long as it's not past your Online Access Code expiration date).

Q: There is an error when my student tried to log in. What's up?

Typically, this error occurs when a student's finger slips on the keyboard and mistypes his or her user name or password. It can also occur when a student has a slight case of amnesia and forgets his or her password. We would encourage you to either have your student try again to enter the correct log in information, or if this attempt is in vain, to have him or her use the Forgot User Name and Forgot Password links on the homepage.

Q: How do I add a student to my class?

You know that handy dandy seven-digit student Class Key we provided to you? Just give that Key to your students and they can unlock the journey awaiting them at RoadtripNation.org by using it to set up their accounts.

Q: How do I remove a student from my class?

Simply pick the student up and place him or her outside your classroom door. Or, you can submit a support request. (That's probably easier.)

Q: Where do I add a new program?

When you're in My Classes, click on the link on the right that says "Add New Program" under Manage My Classes.

Q: Where do I add a new class?

When you're in My Classes, click on the link on the right that says "Add New Class" under Manage My Classes.

Q: Can I delete a class?

Unfortunately, no. But you can edit any class info by clicking on the "Edit Class Details" link in your Class Home.

Q: I don't know which version or program I am using. How can I find out?

You should be able to see what program and version you're using by going to My Classes in the navigation bar and then you should see your program version below your class name. (You'll need to be logged in, of course, to be able to see this info.)

Q: How do I post an announcement to my class? Can all of my classes see every announcement that I post?

In your Class Home, you can view all your announcements as well as post one. Just click on the "Post Announcement" link next to Announcements. Only the students in the class that the announcement is posted in can see your announcement.

Video Players

Q: Why isn't the video playing?

First, make sure you are viewing the video on one of our recommended browsers that support our video content. You can view the list of supported browsers by going to the Educator Resources page in your account and downloading the PDF. Also, sometimes when your entire class is viewing the same video at the same time, the Internet connection gets a little slow. Try having students share one or a few computers to watch the video.

Sometimes the solution is as simple as updating your internet browser. Our videos play best on the most updated versions of Internet Explorer, Chrome, Firefox, and Safari, so be sure to check with your IT staff to help you stay up to date!

Student Work

Q: My students are submitting their work, but there is no check box by the lesson.

Make sure that your students are confirming that they want to turn in that lesson to you, not just saving it to make changes later. If you're still not seeing their work, please submit a support request.

Q: My students can't type their answers in a text field box. What's wrong?

If your students can't type into a text field within a lesson or the Roadtrip Project, please submit a support request, as it may be an error on our site that we need to fix. You'll also want to just double-check that you're in one of the browsers that we recommend to support our site. To get a list of all browsers that roadtripnation.org supports, go to your Educator Resources tab in your account.

Q: Why can't I type in the text field boxes on lessons?

As an educator, the lesson questions are there for your reference to see what students will see; only students can type in their responses and turn in the lesson questions.

Q: My students' work isn't showing up in my Student Work section.

Hmm...Make sure that your students are clicking the "Turn In" button at the bottom of each lesson, as you will not be able to view any of their work until they submit their responses to you.

Q: I would like to print my Student Work screen. How do I do this?

Once you've landed on the Student Work page, stay there and navigate to the "File" option (usually found at the top of your browser). Click "File", and then scroll down and click "Print." Voila!

Teaching Roadtrip Nation

Q: Where can I find additional resources to help me with teaching my Roadtrip Nation program?

As a Roadtrip Nation educator, we've provided you oodles and oodles of helpful resources and tips and tricks that you can use to teach our programs. Just log into your account and then go to your Class Home and then Educator Resources in the navigation bar.

Q: Do my students need parental consent to participate in Roadtrip Nation?

No they don't. Roadtrip Nation is a curriculum made for students to use and share what they're learning with other students in a safe online environment.

Q: My students need more workbooks. Whom should I contact?

If you need more workbooks, you should promptly get in touch with your administrator who ordered the workbooks from us. After receiving your additional order, we will then promptly send a delivery stork to your classroom door with your workbooks. Well, maybe not a stork, but in another timely transformational method, we will deliver your order to you as soon as possible.

Roadtrip Project

Q: Can my students go through the Roadtrip Project as a team?

Yep! We definitely encourage students to work together in teams during their Roadtrip Project, and we recommend teams of three, as they seem to work best for the experience. But, if your students prefer to go at it solo, they can certainly go on their own for just as meaningful of an experience as with a team!

Q: How do my students upload a video?

First, before your students can upload any video, they'll have to have added an Interview. Once they've added their Interview, they can then go to the Videos tab in the navigation. Hold up though! A few important things to note here: Make sure that your students' video files are less than 100MB and in one of these formats: .wmv, .flv, .mkv, .mpg, .dv., .avi. These formats will work with our video uploader, and if your students make sure they follow these requirements, it'll save them (and you) many headaches later!

Q: I heard that educators could create their own Roadtrip. Is this right?

That's right! Educators can now hit the Road, too. You can create a full Roadtrip Project just like your students–for demo purposes or just for fun. The only difference is that you don't need to choose a Creative Commons license since we won't display your Project in our Student Community; it will be kept private and only you can view it.

Q: What is a Creative Commons license? Is this safe for my students who are under 18? Do they need parental consent?

A Creative Commons license gives your students a legal route to take ownership of the photos they take, the blogs they write, and the video they capture so that they can decide how their work can be distributed and used by others online. Creative commons is a safe way for students to protect their content online. Our intent is for students over the age of 13 to participate in The Roadtrip Nation Experience program. Because this program is intended for high school–aged students, we advise teachers with students under the age of 13 to check out our middle school program, which does not include an online project. Students do not need parental consent if they are over the age of 13, however, we do offer a customizable permission slip for The Roadtrip Nation Experience that you can print out from the Resources tab for your students to take home to their parents if you would like.

Q: My student uploaded something inappropriate to their Roadtrip Project. How can I remove it? Whom should I notify?

If your student has uploaded something inappropriate to his or her Project, please guide your student to edit their Project and remove the questionable content. If the student is unable to be contacted for whatever reason, we will make the Project private. Please submit a support request with specific details as to what is inappropriate, the student's full name, team name and school name, and we'll take care of it from there!

Q: Do my students always have to use the same computer to work on their Roadtrip Nation lessons/projects?

Nope. All of your students' information, lesson responses, and Project content are stored online in our databases. As long as you have an account with us, and an Internet connection to log in to the website, your students can access everything they've done.

Student

My Account

Q: How do I set up my account on RoadtripNation.org?

First things first! Make sure you that you have your Class Key handy, which should have been given to you by your Roadtrip Nation educator. If you don't have your Class Key, contact your educator. Once you have your Key, you can go to www.roadtripnation.org and click the button that says "Create Student Account" to get started!

Q: Can I change my user name or password after I create my account for the first time?

You can always change your user name and password by logging into your account and going to your account settings. Of course, if you happen to have a brief case of amnesia and forget either your user name or password, just go to the forgot user name or password links on the homepage and you'll be back up and running in no time!

Q: Do I have to have an email address to set up my account?

Nope, if you're a student we don't require an email address to set up your account. However, we do recommend that you add an email address if you have one, so that we have a way to contact you about your account if we need to. Oh, and we won't share any of your contact info with anyone, including your educator.

Q: What is a Class Key and where do I find it?

A Class Key is a special seven-digit code (no, it's not a real key) that will give you access to your class online at roadtripnation.org. Your Roadtrip Nation Educator should have given your Class Key to you.

Q: After I entered my Class Key, it says it was invalid. What's up?

You may be entering in a wrong Class Key. Check with your educator to make sure that he or she has given you the correct Class Key.

Q: I'm changing teachers, how can I connect my account to my new teacher, and what happens to my assignments that I've already completed?

First things first! Make sure that you have the Class Key for the class you want to add (ask your Roadtrip Nation educator if you don't have it). To add that new class, click on the "Add a Class" link in My Classes. You'll be prompted to then enter in the Class Key for that specific class you want to add. If you need to move into another class midway through your program, we'll need to connect you to your new class for you. If this is the case, please submit a support request.

As far as the activities you've completed for your old Roadtrip Nation class, once that class expires you won't be able to change or edit your lesson responses. You will, however, always have access to your Roadtrip Projects.

My Classes/Programs

Q: Why am I getting a message that says that I'm locked out of my class?

Do you have the key to get back in? (Just kidding.) This is probably because your Roadtrip Nation class has already exceeded its enrollment limit. But don't worry, we can let you in through the back door. Your educator should receive a notice that you've been locked out and then contact us so that we can let you in, but we would encourage you to also let your educator know as soon as possible so that he or she is aware.

Q: I think I added the wrong class. What do I do?

Hey, no problem! You can add another class by clicking the "Add Class" link then entering your Class Key given to you by your educator. Be sure to check with your educator to be sure you have the correct Key, and enter it exactly as they give it to you! If you're still having trouble, please submit a support request with your full name, school and educator's name, and a phone number so that we can get in touch with you to help you figure it out.

My Work

Q: I can't turn in my assignment. Help!

Hmm... have you completed all the necessary questions in the assignment? If you've made sure you've completed all your responses and it's still not turning in, this may be due to an error on our site. If you experience this, please submit a support request so that we can fix it right away.

Q: I want to edit my responses to my lesson activities after I already turned them in. How do I do that?

Unfortunately, you can't go back and change your responses after you've already turned them in to your educator.

Video Players

Q: Why isn't the video playing?

First, make sure you are viewing the video on one of our recommended browsers that support our video content. You can view the list of supported browsers by going to the Student Resources page in your account. Also, sometimes when everyone in your class is viewing the same video at the same time, the Internet connection gets a little slow.

Roadtrip Project

Q: My photo isn't uploading to my Roadtrip Project. What do I do?

Our photo uploader kinda has these special guidelines, so first check to make sure that it fits these criteria: your must photo is less than 2MB and in a .jpg, .gif, or .png format.

Q: My video isn't uploading to my Roadtrip Project. What do I do?

Our video uploader kinda has these special guidelines, so first check to make sure that your file meets these criteria: video files must be less than 100MB and in one of these formats: .wmv, .flv, .mkv, .mpg, .dv., .avi.

Q: I want to edit information about the Leader I interviewed. How do I do that?

You can always edit any information about your Leader by going to the Interviews tab in your Roadtrip Project. Once you're there, you should see your Leader listed. Click on the "Edit" link and you can change information from there.

Q: I want to edit my thoughts on the blog posts I wrote. How do I do that?

You can always go back and add or edit any blog posts that you write by going to the Blogs tab in your Roadtrip Project. Once you're there, you should see all the blogs you've written. Just click the "Edit" link under the post you want to change. Happy writing!

Q: Can I change the name of my Roadtrip Project?

Yep! You can change the name of your Roadtrip Project by going to the Roadtrip Info tab. We just ask that you don't use any symbols (i.e. #@$) and that your name is appropriate.

Q: How can I post my Roadtrip Project to my Facebook or Twitter page?

We think it's awesome you want to share what you've learned from your Roadtrip Nation Experience with others! There are two ways you can share your Project with others once it's been published in our Student Community: 1) On your Roadtrip Project page to the right, you should see Facebook, Twitter, and email icons. Click on any of these to link directly to your Facebook or Twitter account, or to email it to someone. 2) Or, just copy the URL at the top of your browser and post in the social media world of your choice.

Q: I can't type in a text field box. What should I do? What might be the problem?

If you can't type into a text field within a lesson or the Roadtrip Project, please submit a support request, as it may be an error on our site that we need to fix. You'll also want to just double-check that you're in one of the browsers that we recommend to support our site. To get a list of all browsers that roadtripnation.org supports, go to your Student Resources page in your account.

Q: Where can I find additional resources to help me with finding my own Road?

You're in luck! Just check out the Student Resources page in your account. You'll find links to helpful websites, downloads, video content, and other fun stuff that may help you further explore your interests or possible careers. Good luck in defining your own Road in life!

General

User Name and/or Password

Q: I can't remember my password and/or user name. Help!

No worries, sometimes we all have a brief lapse in memory from time to time. If it doesn't come back to you, you can just reset your user name and/or password information by going to the homepage and clicking the Forgot User Name or Forgot Password links.

Q: Why can't I log in to the roadtripnation.org website?

You'll first need to create an account with us, which means you must have either a Class Key (if you're a student) or an Online Access Code (if you're a Roadtrip Nation educator).

Q: Why doesn't my user name or password work when I try to log in?

You might be entering in the wrong user name and password combination, so be sure to check that you're using in the correct log in info you used to create your account. If you're still having trouble, you can use the Forgot User Name or Forgot Password links to reset your log in info.

Browser Issues

Q: Why is the roadtripnation.org site looking weird on my screen? Are my eyes going bad?

Don't worry, there's probably nothing wrong with your eyes, you're most likely viewing our website in an unsupported browser. We recommend using certain browsers to view our content, so be sure to check that you're using the latest version of one of the following browsers:

Firefox
Chrome
Safari
Internet Explorer

RoadtripNation.org does not support the following browsers:

Unsupported Browsers
Internet Explorer 6 (and previous versions)
Opera Mobile browsers (iOS, Android, BlackBerry, etc.)
Previous versions of the Recommended Browsers listed above

*Although an unsupported browser may work, we suggest using browsers on our Recommended Browsers list to get the most out of our site.

Interested in adopting a program? Please contact the Education Team at ​education@roadtripnation.org.

Still can't find the answer to your question and don't know whom to contact? Maybe one of us can help you!

Caitlin Hawekotte, AT&T Program Expansion Coordinator
Phone: 949-764-9121 x 212
Email: caitlin@roadtripnation.org

​Contact Caitlin for: Subsidized curriculum for alternative education sites, data collection, and scheduling curriculum demonstration calls.

Katrina Waidelich, Curriculum Writer
Phone: 949-764-9121 x 212
Email: katrina@roadtripnation.org

​Contact Katrina ​for: Program feedback, sharing how your site is using Roadtrip Nation.

Kristen Vedder, Education Operations and Implementation
Phone: 949-764-9121 x 214
Email: kvedder@roadtripnation.org

Contact Kristen for: administrative or implementation support, training, special requests, conferences or professional development, youth programs, materials, new partnerships, and general inquiries.

Lauren Ho, Education Program Coordinator
Phone: 949-764-9121 x 214
Email: lauren@roadtripnation.org

​Contact Lauren for: Implementation support, training, ​new partnerships, connecting with us via social media, general feedback, website technical support, and general inquiries.

Molly Gazin, Education Program Coordinator
Phone: 949-764-9121 x 214
Email: molly@roadtripnation.org

Contact Molly for: information on the AVID partnership regarding on-boarding, materials, and implementation support.


Need help? Let us know!

Or call (949) 764-9121 x 214
Mon - Fri 9 a.m. - 6 p.m. PST